FAQ

What will happen to Conspire now that it's been acquired by FullContact?

You'll still be able to use Conspire in its current form to see your paths and get intros. We encourage you to create an account on FullContact , where Conspire's graph will live on.

In the future, FullContact will be layering Conspire's relationship engine into core contact management. We hope you'll join us and the rest of your friends on FullContact, Conspire's new home. Any support tickets will now be answered by FullContact's Customer Success team.

Why does Conspire need to access my email?

Conspire understands your relationships based on how you and your contacts communicate. To Conspire, a relationship is a living, breathing thing—not a binary "connected" or "not connected."

By analyzing your email, we can see when new relationships form and how they grow and change. With this information, we can show you your best connection to anyone you want to meet while also helping you grow and nurture your network.

How are Conspire relationships different from LinkedIn connections?

Conspire relationships are discovered automatically based on how you communicate with your contacts, so you don't have to send connection requests. (See "Why does Conspire need to access my email?")

Also, Conspire knows not just who users' contacts are, but how well they know one another, so you can be sure you're talking to the right person when you want an introduction or reference.

Which email account providers does Conspire support?

We currently support Gmail, Google Apps, and any email servers that support the common IMAP protocol.

How does Conspire access my email account?

For Gmail and Google Apps email accounts, we use OAuth to request permission to access your email data. This means that when you sign up, you'll be redirected to Google and asked whether you want to allow Conspire to access your email data. Once you approve, Google will give us access. It all takes just a few clicks. We never have access to your password.

For email accounts accessed via IMAP, we request your username and password. Our system accesses your email data in the same way as a mobile phone email client.

Can I add multiple email accounts?

Yes. After you log in, you can click the Add Account link. Your Conspire account will include data from all the email accounts you add.

What exactly does Conspire access in my email?

We only look at email message headers. This is the To, From, CC, Subject and Date fields of your emails. We never access the bodies of your emails. Please see our Privacy Policy for more info.

Does Conspire share my personal information?

Conspire automatically builds a picture of your network and combines that with our understanding of millions of other relationships. You and Conspire users in your extended network will be able to see paths through you to your contacts.

We never show your email address to anyone who doesn't already have it.

Conspire does not share your email address or the email addresses of your contacts with third party advertisers. See our Privacy Policy for more info.

How is my personal information protected?

We know that your email data is sensitive, and we are committed to protecting it. We use SSL to encrypt all data transferred to and from our servers. Our databases are accessible only to employees who have a need to access user data in order to provide the Conspire service.

Conspire stores and processes all email data on Amazon Web Services (AWS) infrastructure. For more information on AWS security policies, please visit aws.amazon.com/security.

Can I message people I don't know on Conspire? Can other people message my contacts?

Users are the gatekeepers of their networks on Conspire. When you want to reach someone you don't already know, Conspire shows you your strongest path to them, but you have to contact the first person in that path—which will be someone you do know—and ask them to pass your message along.

In the same way, you have full control over whether other users of Conspire can send a message through you.

By protecting users' control over their networks, Conspire stops unwanted messages before they reach their targets while facilitating connections that create real value.

How do I enable IMAP access to my Gmail or Google Apps email account?

To enable IMAP access:

  1. Log into your account at gmail.com
  2. Click the gear icon in upper right-hand corner
  3. Select Settings from the drop-down menu
  4. Click the Forwarding and POP/IMAP tab
  5. In the IMAP Access section, under Status, Enable IMAP
  6. Click the Save Changes button at the bottom of the screen
  7. Make sure your All Mail folder is accessible via IMAP (see below)

How do I make my All Mail folder accessible via IMAP?

To make your All Mail folder accessible:

  1. Log into your account at gmail.com
  2. Click the gear icon in upper right-hand corner
  3. Select Settings from the drop-down menu
  4. Click the Labels tab
  5. For All Mail, make sure the Show in IMAP box is checked

What if I don't want to make my All Mail folder accessible?

We understand. Having your All Mail folder accessible can cause some mail clients like Apple Mail and Outlook to buckle under the load. However, there is something we can do. We can limit the total number of messages that are accessible via IMAP as follows. This makes the job easier for your mail clients.

To limit the number of messages accessible via IMAP:

  1. Log into your account at gmail.com
  2. Click the gear icon in upper right-hand corner
  3. Select Settings from the drop-down menu
  4. Click the Forwarding and POP/IMAP tab
  5. In the IMAP Access section, under Status, click Enable IMAP
  6. In the IMAP Access section, under Folder Size Limits, click Limit IMAP folders to contain no more than this many messages and select 10,000
  7. Click the Save Changes button at the bottom of the screen
  8. Make sure your All Mail folder is accessible via IMAP (see above)

How do I connect my icloud.com, me.com or mac.com email account to Conspire?

You can sign up for Conspire with an Apple email account by clicking the Sign up with another email provider button and entering your me.com, icloud.com or mac.com email address.

If you have two-factor authentication enabled for your Apple account, you'll need to generate an app-specific password for Conspire. Follow the instructions at support.apple.com/en-us/HT204397 and use your new app-specific password when connecting your account to Conspire.

How do I connect my outlook.com, msn.com, hotmail.com or live.com email account to Conspire?

You can sign up for Conspire with a Microsoft email account by clicking the Sign up with another email provider button and entering your outlook.com, msn.com, hotmail.com or live.com email address.

If you have two-step verification enabled for your Microsoft account, you'll need to generate an app password for Conspire. Follow the instructions at windows.microsoft.com/en-us/windows/app-passwords-two-step-verification and use your new app password when connecting your account to Conspire.

How do I connect my Yahoo Mail email account to Conspire?

You can sign up for Conspire with a Yahoo Mail email account by clicking the Sign up with another email provider button and entering your Yahoo mail address.

If you have two-step verification or on-demand passwords enabled for your Yahoo Mail account, you'll need to generate an app password for Conspire. Follow the instructions at help.yahoo.com/kb/SLN15241.html and use your new app password when connecting your account to Conspire.

I'm still having issues with my account. What do I do?

Let us know what's going on at support@conspire.com. We'll get back to you quickly.

How do I remove my data from Conspire?

If you want to stop using Conspire, you may delete your account from the 'Settings' page or by sending us an email at support@conspire.com. You may also revoke Conspire's permission to access your email data in your Google account. To do this, visit accounts.google.com. In your security settings, you can revoke the permissions of any third party service with access to your Google account data.

We will remove your email data, the statistics we sent to you in your weekly updates, and the relationship strength data in Conspire's aggregated network of contacts that was derived from your email data. Please see our Terms of Use for more information.

Why doesn’t Conspire discover all of my actual contacts?

Conspire analyzes sent and received email to learn who you know and how well. People in your address book or with whom you’re connected on other services won’t appear among your Conspire contacts unless you’ve exchanged email with them and those messages are still in your mailbox.

Most often, when Conspire fails to find a certain contact, it’s because messages to or from the contact have been deleted. (Note archived messages are still counted.)

If you are a Gmail or Google Apps email user and have enabled the "Limit IMAP folders to contain no more than this many messages" setting under your "Forwarding and POP/IMAP" settings, this will also prevent Conspire from seeing your full email history, which will result in fewer discovered contacts and weaker connections.

Additionally, make sure your “All Mail” folder is enabled for IMAP.

Lastly, Conspire will miss contacts if you connect an account at which you receive but from which you do not send messages. This can happen, for example, when you auto-forward messages from account A to account B but send messages only from account A. If you only connect account B, Conspire will not see your sent messages and so will not score your relationships.

How do I merge two accounts registered under separate emails?

To merge email accounts that have been registered under separate Conspire accounts, you’ll first need to delete one of your Conspire accounts.

Sign out of Conspire if you’re currently signed in and then sign back in with the account you’d like to merge. Click your avatar in the upper-right, click Settings and, at the bottom of the settings page, click the Delete button to delete the account. Then, log into your other Conspire account and use the plus button in the header to add the email account(s) that were registered under the deleted account.

Why is my initial profile/setup page pre-populated with someone else’s information?

Conspire profiles are automatically generated from social profiles and other information available publicly. Occasionally, the data aggregated from these sources is wrong. You can always update your profile when signing up, or afterward by clicking Profile in the user menu in the upper-right and then clicking the Edit button.

Conspire attempts to identify all the email addresses that belong to each user. Note that we never display your addresses to other users; we only use them to help you find paths to the people you want to meet. In some cases, bad profile data can be due to our incorrectly identifying someone else’s email address with you.

How do I delete my Conspire account and remove the Chrome extension?

You can delete your account by signing in at www.conspire.com, clicking your avatar in the upper-right, clicking Settings and, on the settings page, clicking the Delete button.

To remove the extension from your Gmail, go to your Chrome extensions (type "chrome://extensions" into your browser) and disable the Conspire extension by unchecking "Enable."

You can also delete the plugin entirely by clicking the trashcan icon to the right.

Feel free to give us feedback about your experience at support@conspire.com.

Conspire doesn’t currently support bulk searches via conspire.com. The best way to do bulk operations is to integrate with Conspire’s API. Please let us know if you’d like more information on the API.

Should I connect my personal or work email account?

We recommend connecting both accounts because this allows us to find more paths for you when you search for someone. By doing so, you strengthen your extended network on Conspire.

Where are some of the old Conspire features, like the Email Stats dashboard or Network Health emails?

We had to discontinue a few features to prepare for upcoming Conspire applications. Read more about it here.

What happens if I accidentally added an unwanted contact?

When you add a contact, Conspire sends them an invitation to join. Whether or not one of your email contacts joins Conspire, we will include them among your contacts and show you paths to others, and others paths to you, through them.

We cannot rescind the email we send to an invited contact, but note that the invited contact will not be treated differently from contacts you do not invite.

Is there a limited number of emails I can associate with one account?

There is no limit to how many email accounts you can connect to a Conspire account, but users are discouraged from connecting accounts that belong to different people. Conspire will treat all those accounts as a single person, and you and other users will not be able to tell which person’s relationships are reflected when we show you paths.

When I send a Conspire message, does it get sent directly through Conspire or is it sent from my email account?

If you have connected a Gmail or Google Apps email account to Conspire and you select that account as the From account, your intro request will be sent from that account. Otherwise, we’ll send an email from our servers and include the selected account in the Reply-To field.

Do you see yourself adding a "Discovery" section where I can say what kind of people I’m looking for and Conspire will show me which 2nd/3rd degree connections fit the description?

We have considered building prospecting tools to help users identify people in their extended network who fit a certain profile, but we don’t have anything currently slated for development.

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